2018 أكتوبر - 2020 سبتمبر

customer Services

MTN sudan (telecommunications company)

·      Make recommendations to management to improve customer experience ·      Maintaining a positive, empathetic,and professional attitude toward customers at all times. ·      Responding promptly to customer inquiries. ·      Acknowledging and resolving customer complaints. ·      Keeping rec

2021 أكتوبر - 2022 نوفمبر

Data Survey Call Center

ConclSat Research for Word Food Program

• Collect customer responses, enter data accurately • Manage and place outbound calls to existing customers in a timely manner • Educate customers who are interested in learning more about the program and services offered • Identify customer’s needs, clarify information, research issue and

2018

Certificate in Professional Lecturer Training Program

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2022

Certificate in Organizations Management and Voluntary Work

Arab Open University