Customer Service

رزان احمد

Abu Dhabi, Al Bahia

Customer Care Representative

1-2 YearsDiplomaComputer skillsCommunication

About Summary

Dynamic and confident IT and customer services specialist with strong communication and organizational skills. Perform a variety of tasks. Leads and directs the work of others. Have a high level of autonomy and sense of personal responsibility in achieving success. Strong desire for expansion of cur

General Info

Gender

Female

Age

29 years

Marital Status

Single

Nationality

Sudan

Employment Readiness

Immediate start

Contract Type

Does not matter

Skills

Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilityProblem-solvingSelf-managementWillingness to learnMulti-taskingNegotiationTelephone conversationsFinding & Attracting ClientsInternet SearchCreativeTraining & DevelopmentWorking with DatabasesMS PowerpointMS ExcelMS Word

Languages

Arabic , English

Driving License

has a vehicle

Education Level

Diploma

View CV

Work Experience

2018 Oct - 2020 Sep

customer Services

MTN sudan (telecommunications company)

· Make recommendations to management to improve customer experience · Maintaining a positive, empathetic,and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Acknowledging and resolving customer complaints. · Keeping rec

2021 Oct - 2022 Nov

Data Survey Call Center

ConclSat Research for Word Food Program

• Collect customer responses, enter data accurately • Manage and place outbound calls to existing customers in a timely manner • Educate customers who are interested in learning more about the program and services offered • Identify customer’s needs, clarify information, research issue and

Training Courses

2018