Shams Sabah

2021 مارس - 2023 نوفمبر

Customer service

Du

FO, BO, P2P, DQ,  Coordinating with Core Team, VVIP team and Back Office.  Working on a Real Time Environment upon KPI requirement.  Handling Email escalations of managers.  Sending/updating reports ad emails to all the resolver groups, BO/FO to close TTs to meet the KPI’s.  Handling inbound ca