This is raya from lebanon, I would like to inform that I have more than 10 years excellent experience in customer service,3 years on sales ,and 3 years as a secreta
2015 فبراير - 2023 مارس
Etisalat e&.uae
• Manages and oversees a team of call center agents. • Measures KPI’s like inbound calls, call waiting, and call abandonment • Assists with taking agents’ calls if they can’t handle the workload. • Keep track of employee attendance, and make sure work procedures are complied with,ect..
2008 يونيو - 2011 مارس
Acc
o • Greeting and welcoming guests and providing them with a positive first impression of the organization, notifying other workers of visitor arrival • Directing guests and answering their questions • Answering the telephone; taking and relaying messages; providing information to callers • Prov
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