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raya Arnaout
Administrative Support

raya Arnaout

Dubai, Deira
Customer Care Manager
11-15 YearsBachelors DegreeComputer skillsCommunication

About Summary

This is raya from lebanon, I would like to inform that I have more than 10 years excellent experience in customer service,3 years on sales ,and 3 years as a secreta

General Info

Gender
Female
Age
38 years
Marital Status
Single
Nationality
Lebanon
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingNegotiationBusiness CorrespondenceTelephone conversationsContracts PreparationFinding & Attracting ClientsInternet SearchEmail usage knowledgeWorking with DatabasesStaff MotivationMS ExcelMS Word
Languages
Arabic , English
Driving License
Yes
has a vehicle
No
License Category
Private Passenger Vehicle
Education Level
Bachelors Degree
Work Experience

2015 Feb - 2023 Mar

customer Support supervisor

Etisalat e&.uae

• Manages and oversees a team of call center agents. • Measures KPI’s like inbound calls, call waiting, and call abandonment • Assists with taking agents’ calls if they can’t handle the workload. • Keep track of employee attendance, and make sure work procedures are complied with,ect..

2008 Jun - 2011 Mar

Secretary

Acc

o • Greeting and welcoming guests and providing them with a positive first impression of the organization, notifying other workers of visitor arrival • Directing guests and answering their questions • Answering the telephone; taking and relaying messages; providing information to callers • Prov

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