Senior customers service with history of building customer satisfaction and
loyalty by delivering top-notch support and service. Talented in
troubleshooting problems with excellent analytical and critical thinking
skills. Team player offering 7+ years in electronic-sales environments. Highly
pro
2017 يوليو - حتى الآن
Samsung SGE
Ensured effective issue resolution process, escalating complex complaints to management. Facilitated rotation into other teams by maintaining impeccable product knowledge. Expertly navigated Zendesk to efficiently resolve technical and billing queries. Identified customer retention opportuniti
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