IT
islam abdelshafy
Dubai, Al Warsan
Current: Senior Sales-customer rep In | Samsung SGE3-5 YearsDiplomaComputer skillsCommunication
About Summary
Senior customers service with history of building customer satisfaction and
loyalty by delivering top-notch support and service. Talented in
troubleshooting problems with excellent analytical and critical thinking
skills. Team player offering 7+ years in electronic-sales environments. Highly
pro
General Info
Gender
Male
Age
36 years
Marital Status
Married
Nationality
Egypt
Employment Readiness
Immediate start
Contract Type
Full Time
Skills
Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingNegotiationBusiness CorrespondenceProject ManagementContracts PreparationTelephone conversationsFinding & Attracting ClientsInternet SearchConducting presentationsCreativeTraining & DevelopmentDocuments AuditEmail usage knowledgeWorking with DatabasesStaff MotivationMS PowerpointMS ExcelMS Word
Languages
Arabic , English
Driving License
Yes
has a vehicle
Yes
License Category
Private Passenger Vehicle
Education Level
Diploma
Salary
9000 AED
CV
View CV
Work Experience
2017 Jul - Until now
Senior Sales-customer rep
Samsung SGE
Ensured effective issue resolution process, escalating complex complaints to management. Facilitated rotation into other teams by maintaining impeccable product knowledge. Expertly navigated Zendesk to efficiently resolve technical and billing queries. Identified customer retention opportuniti
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