Mahmoud Ali

2021 Aug - Until now

customer service agent

UNILABS diagnosis

• Delivered consistently excellent customer service to guarantee positive company experiences. • Acted as first point of contact for customer issues and queries. • Collaborated well with other customer agents to deliver consistent service across various platforms. • Communicate with customers via phone, email and chat. • Documented recurring requests, inquiries and complaints, communicating findings and potential corrective action to line manager. • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. • Recorded and processed customer data accurately. • Co-coordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries • Logged call details and customer information in secure systems, improving data collection measures.