عبدالعزيز احمد

Abu Dhabi, Tourist Club Area

Call Center Representative

1-2 YearsBachelors DegreeComputer skillsCommunication

About Summary

Hold a Bachelor of business administration from.hayatt University, Fluent communication in English, Arabic.

I am a highly motivated and progress-focused Call Center Customer Service Representative with a long-standing background in this industry. With a track record of initiative and dependability,

General Info

Gender

Male

Age

25 years

Marital Status

Single

Nationality

Sudan

Employment Readiness

Immediate start

Contract Type

Does not matter

Skills

Computer skillsCommunicationTeamworkInterpersonalFast LearnerAdaptabilityProblem-solvingWillingness to learnMulti-taskingBusiness CorrespondenceContracts PreparationInternet SearchMS PowerpointMS ExcelMS Word

Languages

Arabic , English

Driving License

has a vehicle

Education Level

Bachelors Degree

View CV

Work Experience

2020 Apr - 2022 Jul

call center agent/customer service

zain telecom

- Answered inbound calls and emails, handling a high volume of inquiries during peak seasons. - Provided efficient and accurate solutions to customer issues, ensuring their satisfaction. - Demonstrated active listening, problem-solving, and upselling skills. - Maintained adherence to company policie

2022 May - 2023 Apr

customer service representative

oriant park hotel

Established trust and confidence with guests. - Provided clear instructions for issue resolution and conducted customer surveys. - Managed a team of representatives, resolving customer complaints, and processing payments. - Monitored and improved customer service standards. - Escalated critical issu