Dawood Zubair
About Summary
A performance-oriented individual with strong communication skills. Highly motivated and committed to pursuing excellence in every area of work undertaken.Offering 4 years of experience in customer service 2 years of experience as a Passenger Service Agent & 2 years as Customer Service Supervisor.
General Info
2020 Jun - 2022 Jan
Passenger service agent
Spice jet
I was responsible for checking in passengers and verifying their travel documents. I was responsible for assisting passengers with special needs, such as wheelchair assistance. I was also responsible for handling baggage and ensuring it is checked in correctly.
2022 Jul - 2023 Dec
Customer service supervisor
Beach rotana
I was responsible for overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. I was responsible for strategizing and monitoring the daily activities of customer service operations. I Performed additional duties where needed.
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