IT
Mahmoud Ahmed
Sharjah, Al Jubail
Computer Engineer3-5 YearsBachelors DegreeComputer skillsSelf-management
About Summary
Qualified Advanced Technical Support Specialist with 4 years of helpdesk and customer service experience. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet t
General Info
Gender
Male
Age
30 years
Marital Status
Married
Nationality
Egypt
Employment Readiness
Immediate start
Contract Type
Full Time
Skills
Computer skillsSelf-managementWillingness to learnMulti-taskingProject ManagementTelephone conversationsFinding & Attracting ClientsInternet SearchConducting presentationsTraining & DevelopmentEmail usage knowledgeWorking with DatabasesMS PowerpointMS ExcelMS WordAutoCAD
Languages
Arabic , English , German
Driving License
Yes
has a vehicle
No
License Category
Private Passenger Vehicle
Education Level
Bachelors Degree
Work Experience
2020 Sep - 2023 Dec
Technical Support Engineer
Telecom Egypt
• Provided technical support to customers who are experiencing issue with their services. Developed and tested new product offerings prior to release to assist development team in bug identification. Suggested software and hardware modifications to reduce lag time and improve overall speed. Collab
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