Responsible for managing my team to handle customer's inquiries, complaints, contract renewal, contract termination, and report to my direct manager, making sure that we're on track with company's vision.
2022 Aug - 2024 Mar
Customer Service Manager
Bank ABC
Responsible for managing my team to handle customer's inquiries, complaints, handle walk-in clients, achieve branch target and report to my direct manager, making sure that we're on track with company's vision.