Fatima Taj Alsir

Abu Dhabi, Al Nahyan Camp

Call Center Representative

1-2 YearsBachelors DegreeComputer skillsCommunication

About Summary

Experienced call center representative with one year of comprehensive customer service expertise. Proven ability to handle high call volumes, troubleshoot issues, and ensure customer satisfaction. Proficient in utilizing CRM systems and adept at multitasking in a fast-paced environment. Demonstrates

General Info

Gender

Female

Age

37 years

Marital Status

Married

Nationality

Sudan

Employment Readiness

Immediate start

Contract Type

Does not matter

Skills

Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingInternet SearchConducting presentationsCreativeTraining & DevelopmentEmail usage knowledgeStaff MotivationMS PowerpointMS ExcelMS WordTelephone conversationsWorking with Databases

Languages

Arabic , English

Driving License

has a vehicle

Education Level

Bachelors Degree

View CV

Work Experience

2013 Nov - 2014 Nov

Call center agent

The sudanese Mobile telephone (Zain) Company LTD

Achieved a 100% customer satisfaction rating in the specific case, as evidenced by the positive acknowledgment received via email. Maintained a high average customer satisfaction rating of 95% based on post-interaction surveys.

2013 Nov - 2014 Nov