Hospitality

Muhammad Naeem Akram

Abu Dhabi, Muroor Area

Current: Manager CX Analytics & Reporting In | First Abu Dhabi Bank

11-15 YearsMasters DegreeComputer skillsCommunication

About Summary

In depth experience in supporting

the Customer Experience team in

reporting & analysis requirements

and in the development and

implementation of various

initiatives within business areas.

General Info

Gender

Male

Age

36 years

Marital Status

Married

Nationality

Other Country

Employment Readiness

Available but not immediately

Contract Type

Does not matter

Skills

Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingNegotiationBusiness CorrespondenceProject ManagementConducting presentationsTraining & DevelopmentEmail usage knowledgeWorking with DatabasesStaff MotivationMS PowerpointMS ExcelMS Word

Languages

English , Other

Driving License

Yes

has a vehicle

Yes

License Category

Private Passenger Vehicle

Education Level

Masters Degree

View CV

Work Experience

2019 Oct - Until now

Manager CX Analytics & Reporting

First Abu Dhabi Bank

Designs and creates service standards and KPIs across all segments, channels and customer touch points Accelerates adoption of customer service standards/metrics throughout the organisation