mohaned Mahmoud

Abu Dhabi, Al Mushrif

Customer Care Representative

3-5 YearsDiplomaComputer skillsCommunication

About Summary

Energetic and optimistic customer service and Call Center representative with over 3 years of professional experience assisting customers in solving complex issues. Keen to support Zain Sudan. in becoming a leader through proven customer support skills. Awarded Employee of the Month three times.

General Info

Gender

Male

Age

25 years

Marital Status

Single

Nationality

United Arab Emirates

Employment Readiness

Immediate start

Contract Type

Full Time

Skills

Computer skillsCommunicationTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingWillingness to learnMulti-taskingNegotiationBusiness CorrespondenceFinding & Attracting ClientsTelephone conversationsInternet SearchConducting presentationsEmail usage knowledgeWorking with DatabasesStaff MotivationMS PowerpointMS ExcelMS WordAutoCADPhotoshop

Languages

Arabic , English , Spanish

Driving License

has a vehicle

Education Level

Diploma

Work Experience

2018 Jan - 2020 Dec

Customers services

Zain Sudan

Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.