Administrative Support
Roua Ahmed
Ajman, Al Rawda
Customer Care RepresentativeNewbieBachelors DegreeComputer skillsCommunication
About Summary
Service-focused escalation specialist bringing unparalleled skills in
customer relations, task prioritization and time management. Motivated
to directly and efficiently address customer concerns head-on, develop
proactive solutions and implement corrections with efficiency.
Proficient in customer se
General Info
Gender
Female
Age
30 years
Marital Status
Married
Nationality
Other Country
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsCommunicationTeamworkInterpersonalFast LearnerProblem-solvingWillingness to learnMulti-taskingBusiness CorrespondenceTelephone conversationsFinding & Attracting ClientsInternet SearchCreativeWorking with DatabasesEmail usage knowledgeMS PowerpointMS ExcelMS Word
Languages
Arabic , English
Driving License
No
has a vehicle
No
Education Level
Bachelors Degree
Work Experience
2019 Dec - 2022 Jan
Escalation Specialist
MTN Company
Managed high-volume customer queries simultaneously through effective multitasking. Followed up on unresolved customer issues to research and correct problems. De-escalated objections and disputes professionally to maintain customer satisfaction. Resolved customer complaints following guidelines and
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